Associations & Education
1to1 Institute CRM education and strategy
Association for the Advancement of Relationship Marketing
Business Process Management Group
Database Marketing Institute
Society of Consumer Affairs Professionals in Business
Online News & Resources
1to1.com - Strategy for Customer Relationships Peppers & Rogers
CRM Community Resources for Customer Relationship Management
CRM-Forum Resource center for Customer Relationship Management
CRM Guru.com Customer Relationship Management Community & Forum
CRM SuperSite CRM news, articles & analysis
CRMDaily CRM News for Industry Professionals
destinationCRM.com CRM Product Information, Research & News
INSIDE 1to1 Newsletter written by Peppers and Rogers Group
ZDNet CRM CRM Portal
Research & Industry Analysts
AMR Research industry & market analysis on business strategy
Forrester Research
Gartner Group
Giga Group
Hurwitz Group
Industry Directions Industry Intelligence for Strategic Advantage
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Trade Publications
1 to 1 Using Technology to Manage Customer Relationships
CRM Magazine Business solutions for customer-focused executives
Customer Relationship Management
Customer Support Management
C@ll Center CRM Solutions
eCRM Customer Strategies for e-business solutions
Field Force Automation Mobile workforce solutions
Recommended Reading (available from amazon.com)
Accelerating Customer Relationships CRM/Relationship Technologies
Become the Brand of Choice Relationship Marketing
Building Data Mining Applications for CRM Alex Berson et al
Building Your Business With Customer-Focused Solutions
Customers.com Profitable Business Strategy for the Internet & Beyond
CRM: Linking People, Process, and Technology Stanley A. Brown
eCRM How the Web Redefines Customer Relationship Management
Loyalty.com CRM in the New Era of Internet Marketing
7 Universal Laws of Customer Value Win Customers, Influence Markets
The Customer Marketing Method How to Implement & Profit from CRM
The Customer Relationship Management Planning Guide Dick Lee
The Customer Relationship Management Survival Guide Dick Lee
The One to One Manager Real-World Lessons in CRM (Peppers & Rogers)
The One to One Future Building Relationships One Customer at a Time
more....
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